## Gilat

## Technical Support Engineer - Bogotá

- **Gilat Commercial Division**  
- **Bogotá, Colombia**  
- **Intermediate**  
- **Full-time**  
- **ID:** 50007164

### Description

**We are Gilat. Anywhere on the planet and in space, we bring Boundless Communications.**

At Gilat Satellite Networks, (NASDAQ: GILT, TASE: GILT) we’re not just shaping the future of satellite communications—we’re transforming how the world connects. From bridging the digital divide to powering in-flight connectivity and delivering combat-proven advanced SATCOM solutions, we're driving deep-tech satellite innovation. We believe in the right of all people to be connected and are united in our resolution to provide communication solutions to all reaches of the world.

### Who we are looking for

As a **Technical Support Engineer**, you will become Part of Gilat Satellite Networks, Tier2 Support in Americas region, Providing Services and Support for Gilat products and solutions.

**Please submit your application with an English resume (CV).**

### What you will do

- Provide technical Support to Gilat Customers for Gilat and third-party products (IP Networking, Cellular, RF and Satellite communication)
- Perform software upgrades, onsite Installation, Site surveys and troubleshooting on problems.
- Lead worldwide Demos related to Gilat’s products and solutions (mainly in Americas region)
- Perform Customer visits, Provide Analysis reports, technical documents, and frontal training.
- POC for dedicated customers (Weekly conference calls)
- Resolve Customer Service Request within SLA
- Work with ERP Systems (SAP, CRM, SharePoint)

### Requirements

- **B.E / B. Tech** - Electronics / Communication Engineering
- At least 2 years of experience, working as customer service engineer in customer environment – Must
- Experience with remote connection (Team viewer, VPN, VLC) – Must
- **Advanced English level** - Must
- Working knowledge in TCP/IP networking (protocols, Sniffer captures and Analysis) – Must
- Ability to work during weekends and holidays whether necessary – Must
- Ability to go out station/abroad – Must
- Be familiar with VSATs and Satellite communications – Must
- Be familiar with RF equipment and testing tools (Cables types, Connectors, Spectrum Analyzer, Power meter, etc) – Must
- Be familiar with Earth station antennas (RFT, UPLC, ACU) – Advantage
- Be familiar with Cisco switches and routers (Commands, configuration, routing protocols) – Advantage
- Be familiar with virtualized environments – Advantage
- DevOps and scripting languages - Advantage

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